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תצוגת צבעים באתר (* * עובד בדפדפנים מתקדמים כמו Chrome ו-Firefox) תצוגה רגילה מותאם לעיוורי צבעים מותאם לכבדי ראייה סגירה

Technical support leader

שלח/י קורות חייםשלח/י קורות חיים



We are looking for a support leader and executioner with a background in software programming projects as well as IT, system/infrastructure knowledge


In this role You will:

Get familiar and become an expert with Q-Flow products
Develop a close relationship with our partners and customers via our helpdesk and ticketing systems
Resolve various Level 1 issues, or when necessary, internally escalate to the appropriate work groups.
Work closely with our internal IT & RND teams.



Take ownership of partners/customer issues reported and see problems through to resolution with managed priority and SLA.
Monitor and navigate issues to the appropriate internal support teams.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Monitor and report support status to management



Previous experience in Help Desk / Tier 1 software support, or parallel roles.
Solid analytical and troubleshooting skills and a thorough approach to problem-solving.
Excellent customer service skills, including strong verbal and written communication skills (in English)
Able to read, write and interpret technical documents.
Familiar with technologies in PC and servers, Windows Operating systems, cyber security and networking
Pro-active and self-driven, able to work independently with minimal direction
Relevant education – Advantage.