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Why "Callflow"?
We get asked that a lot, so... here is the answer:
In the 90's, when Callflow Software was founded, the focus of the company as well as of most of its customers was call centers and telephony-based customer service.
With time, though, we discovered that the industry-wide focus on call centers has caused many organizations to neglect their walk-in service centers. Using our expertise in the different disciplines of customer service, we could bring call center methods into the walk-in centers; in other words, turn those centers into "walk-in contact centers".
Today we deal almost exclusively with walk-in centers, but the name "Callflow" had been kept, not only in respect for the company heritage, but also as a reminder for the source of inspiration for our current products.
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