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Technology
Since most of our clients regard customer flow management as critical, so do we. We have engineered our server technology to ensure near zero downtime and near zero delays in the customer service process.
Our patented software architecture has evolved over the years and has been optimized for the heavy duty, real-time requirements of multi-branched customer service operations. Today, Callflow's solution drives the customer service operations of organizations with hundreds of branches, and thousands of agents.
Our central server technology provides these organizations with One Branch Virtualization, meaning headquarters-based executives can design, deploy and monitor customer-facing operations in all branches immediately from a single control panel, effectively seeing all operations as one branch.
Callflow Software uses Microsoft .Net web services and SQL technology to deliver high performance, interoperability and ease of maintenance.
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