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Reporting and Alerts
With any configuration or solution you choose, key components of Callflow Software are reporting and additional management tools.
The system keeps customer flow records, similar to telephony Call Detail Records (CDR). Using these records, managers at all levels can retrieve valuable information, such as traffic, queue lengths, abandoned customers and other service level parameters.
Besides "standard" reports, we offer additional real-time tools which help
managers monitor branches, get event-based alerts, optimize customer flow
and more.
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