Callflow Software is a leading provider of in-store customer experience solutions.

Our products are running on hundreds of sites in Israel and abroad, in banks, medical centers, telecom stores, government offices and other sectors.
Our customers include global leaders of their industries.

The company products incorporate various components
that manage the different aspects of the customer experience:

• Customer Flow Management – handling the customer visit, e.g. appointment scheduling
  queue management, agent interactions, back-office processing and more.
• Branch Campaign Management –communication promotional or informational messages to the customer using various channels
  e.g. digital signage brochures print-on-demand, self-service interactive media and more.

Our motto – leading to optimization – means to lead our clients to the optimal point in every parameter:
balancing service level and operational costs; matching media contents to audience; routing customers in the branch
balancing workload between service representatives; and so on.