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"How Do I Increase Customer Satisfaction?"

Callflow Software helps you improve the level of service in your branches, service centers or stores.

Using Callflow's solution, you can expect to see the following parameters significantly improved:

● Waiting Time – reduced by 10% or more
● Customer Satisfaction (survey ratings) – improved by 5% or more

We can easily demonstrate how such improvement can be achieved:

● Callflow's streamlining tools (see How Do I Reduce Operating Costs) let you speed 

    up the service process and improve agent efficiency. By maintaining the present 

    level of staffing, these tools will yield shorter queues and faster service.
● Callflow's welcome message can be printed at a self-service kiosk or handed by a

    receptionist. This message includes everything an arriving customers needs to know

    – their place in line, walking directions to the required department, papers that need

    to be prepared prior to service etc. This gets the customer immediately oriented.
● Callflow's digital media can be used to entertain customers as they wait, and even

    tailor digital contents to the present audience. An enhanced waiting experience will

    make your customers feel at home, and waiting time will appear to be shorter.
● Callflow's queue progress display lets waiting customers follow the service process,

    estimate how long they need to wait, and see that their place in line is kept. This

    eliminates uncertainty and (as proven by studies) reduced the perceived waiting

    time.
● Callflow's prioritization control lets you choose which customers you want to provide

    the best service, based on their segment or individual parameters. By making sure

    your resources are focused on your most valued customers, you can reach an

    optimal balance between different service parameters.

The bottom line: Callflow's solution helps you improve all the important parameters of customer service, both objective and subjective. Many organizations reported a reduction of 10% or more in waiting time after 12 months of use, as well as a noticeable rise in customer satisfaction survey ratings.

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